Support

Need to ship a product for repair ?

Any product returned by Customer must be assigned a Return Material Authorization (RMA).​

Prior to shipping a product for repair, please fill out the online RMA number request form, in order to receive a RMA number.

As soon as we receive your request, a RMA number will be confirmed to you by email within one working day.​ Any returned product without its RMA number will be refused and shipped back to Customer at his/her own expenses.

RMA request

Customer information

Product information

Failure description

Please be as accurate as possible when describing the encountered failure symptoms and background (all relevant data is welcome) in order to ensure the most effective and fastest processing. If this information is not complete, we will contact you with additional questions which will unfortunately affect the product turnaround time at IC.

Which software revision would you like us to install ?

1. The current onboard software revision ?(Required)
2. The latest factory software revision ?(Required)

Disclaimer: Interface Concept will do its best efforts to install the requested revision depending on availability and compatibility.

Max. file size: 300 MB.

Product return address(Required)

RMA shipment address

INTERFACE CONCEPT
Repair Service
3, rue Félix Le Dantec
29000 QUIMPER
France
This field is for validation purposes and should be left unchanged.